Return Policy

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At Paignton Mushrooms, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied with your product, please review our return policy below to understand the process for returning or exchanging items.

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30-Day Return Policy

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We offer a 30-day return policy from the date of delivery for most items. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.

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Eligibility for Returns

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To be eligible for a return, your item must meet the following criteria:

1. The item must be in its original condition, unused, and in the same packaging as when it was received.

2. The item must have all tags, labels, and accessories still attached if applicable.

3. Customized or personalized items cannot be returned unless they are defective.

4. Items marked as final sale are non-returnable.

5. We are unable to offer any refunds for any perishable goods unless they have arrived defective.

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Initiating a Return

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To initiate a return, please follow these steps:

1. Contact our customer support team using the Contact us button, or alternatively email Paigntonmushrooms@gmail.com to request a return.

2. Provide the following information when requesting your return:

   • Your order number

   • The item(s) you wish to return

   • The reason for the return

   • If the item is defective please provide photos of the item to speed up the process

3. Once we have processed your request we will write to confirm this. If your item(s) are eligible for return, we will send you return shipping information.

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Return Shipping

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Customers are responsible for return shipping costs, except in cases where the item is defective or an error was made by Paignton Mushrooms. We recommend using a trackable shipping service to ensure your return is received.

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Refund Process

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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If your return is approved, your refund will be processed, and a credit will be applied to your original payment method within 5 business days.

• If your return is rejected, we will provide you with the reason for the rejection and return the item to you.

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Damaged or Defective Items

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If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item or resolve the issue, including shipping costs for returning the defective product.

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Contact Information

If you have any questions or need further assistance regarding our return policy, please reach out to our customer support team using the Contact Us button or emailing Paigntonmushrooms@gmail.com

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Paignton Mushrooms reserves the right to modify or update this return policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the modification date.

Thank you for shopping with Paignton Mushrooms. We value your business and are here to assist you with any enquiries or concerns.

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